FAQ

Wood is a living and unique material – each piece tells its own story. Since every tree is one of a kind, the grain, color, and texture of the wood we use also vary. Small knots, fine cracks, or color differences are not flaws but rather emphasize the natural beauty and uniqueness of your product. These individual features make each of our pieces truly one-of-a-kind. As a result, your product may not look exactly like the photos – and that’s intentional! Wood continues to develop over time, influenced by light, temperature, and humidity. This process adds even more character to your product over the years. We value the natural diversity of wood – each detail makes your product special.

Each product is handcrafted in our workshop in Münster, Germany. Certain electronic components, such as chips and control elements, are sourced from selected international partners. After careful inspection, these are incorporated into our designs to ensure they meet our high standards. We combine traditional craftsmanship with modern design and innovative technologies to create unique pieces that are both functional and artistic.

Yes, many of our products can be personalized or even custom-made. Whether it’s a personalized message on our serving boards or a custom motif for one of our Prismis wall art pieces, we offer numerous ways to make your product exactly how you want it. Customizations can also be made to our collections, such as Lignulux or Kantéa, to make your piece not only functional but also personal. Feel free to contact us to learn more about customization options!

Yes, we love working on individual projects and meeting unique requests. Whether it’s custom home accessories or special designs for commercial spaces, we work closely with our customers to develop unique and personalized solutions.

Since all our products are handcrafted, delivery times can vary. Typically, it takes 2 to 5 business days. For personalized or custom-made products, it may take a bit longer. We will keep you updated on the status of your order.

Yes, we have a display window at Roggenmarkt 5 in Münster, where some of our products are on display. You are welcome to get an initial impression of our handcrafted design pieces there. If you would like to take a closer look at a specific product, we also offer viewing appointments by arrangement. Simply contact us to arrange a visit – we look forward to showing you our work in person!

Yes, we ship our products worldwide. Please note that shipping costs and delivery times may vary depending on the destination.